Contact information

Contact Us

We’re here to help.

If you have any questions about Ticktype products, your order, shipping, returns, warranty support, or technical issues, please contact our support team.

Customer Support

Email: Support_sales@ticktype.com

We typically respond within 24 hours on business days.

Discord Support

For faster assistance, you can also contact us through our official Ticktype Discord Server.

Discord is especially recommended for:

  • Product questions

  • Technical support

  • Firmware assistance

  • Keyboard setup questions

  • Warranty troubleshooting

  • General product support

Business Address

Ticktype

Room 5003, 5th Floor, Advantage Centre
45 Kaiyuan Road
Kwun Tong, Hong Kong

Working Hours

Monday to Friday
9:00 AM – 6:00 PM
Hong Kong Time

Messages received outside business hours will be reviewed on the next business day.

Before Contacting Us

To help us assist you faster, please include the following information where relevant:

  • Your full name

  • Order number

  • Email address used for your order

  • Product name

  • A clear description of the issue

  • Photos or videos if the issue involves product damage or a technical problem

For shipping-related enquiries, please also include your tracking number if available.

Order & Shipping Support

For questions regarding:

  • Order status

  • Tracking

  • Delivery delays

  • Shipping address changes

  • Lost or damaged packages

Please include your order number when contacting us.

Returns & Warranty Support

For returns, exchanges, or warranty claims, please contact us before sending any product back.

Do not return a product without receiving return instructions from our support team.

For warranty issues, photos or videos showing the problem may help us diagnose the issue and provide a faster solution.

Technical Support

If you need help with:

  • Keyboard setup

  • Firmware

  • Connectivity

  • Software

  • Key or switch issues

  • Product configuration

please provide your keyboard model and a detailed description of the issue.

Screenshots, photos, or short videos are recommended where applicable.

Response Time

We aim to respond to enquiries as quickly as possible.

Most messages are answered within 24 hours on business days, although response times may be longer during weekends, public holidays, product launches, or high-volume periods.

Thank you for choosing Ticktype.