Política de envío

Thank you for shopping at Ticktype. We are committed to providing a reliable and transparent shipping experience for every order.

Orders are fulfilled based on product availability and the inventory location selected or available at the time of purchase.

For customers in the United States, products available from our U.S. warehouse qualify for free standard shipping. If a product is unavailable from our U.S. warehouse but is available from another regional or overseas inventory location, customers may have the option to order from that inventory location with international air shipping.

1. ORDER PROCESSING

United States Warehouse Orders

Orders fulfilled from our U.S. warehouse are typically processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed after 12:00 PM Pacific Time may be processed on the next business day.

International / Overseas Warehouse Orders

Orders fulfilled from our Asia or other overseas inventory locations are typically processed within 1–2 business days, Monday through Friday, excluding public holidays.

Orders placed after 12:00 PM Hong Kong Time may be processed on the next business day.

During major product launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

2. SHIPPING DESTINATIONS

We currently ship to supported destinations in:

  • United States

  • Canada and other supported North American destinations

  • Asia

  • Europe

  • Oceania

  • South America

We currently do not offer standard shipping to Africa.

Available shipping options are determined by the delivery address, product availability, and selected inventory location at checkout.

If no shipping method is available for your address, we are currently unable to ship to that destination through our standard checkout process.

3. UNITED STATES SHIPPING & INVENTORY LOCATION

For delivery addresses within the United States, shipping cost and estimated delivery time depend on the inventory location used to fulfill the order.

Products Available in Our U.S. Warehouse

When the selected product is available and fulfilled from our U.S. warehouse:

  • Shipping Fee: Free

  • Estimated Transit Time: 3–4 business days

  • Orders are shipped domestically from within the United States

Products Not Available in Our U.S. Warehouse

If the selected product is out of stock in our U.S. warehouse but remains available from another regional or overseas inventory location, customers may have the option to order that inventory instead.

When a U.S. order is fulfilled from an overseas or non-U.S. inventory location:

  • Shipping Fee: USD $40.00

  • Shipping Method: International air shipping

  • Estimated Transit Time: approximately 15 business days

  • Additional time may be required for customs clearance or unexpected international shipping delays

The applicable warehouse location, shipping option, and shipping charge will be displayed at checkout before payment whenever available.

By selecting an overseas inventory option, the customer acknowledges that the order will be shipped internationally rather than from our U.S. warehouse and that the corresponding international shipping fee and longer delivery time will apply.

4. SHIPPING METHODS AND COSTS

Our standard shipping rates are:

Shipping Region / Fulfillment Type Shipping Fee Estimated Transit Time
United States — U.S. Warehouse Inventory Free 3–7 business days
United States — Overseas / Non-U.S. Inventory USD $50.00 15–20 business days
Asia USD $40.00 15–20 business days
Europe USD $60.00 15–20 business days
North America (excluding the United States) USD $50.00 15–20 business days
Oceania USD $40.00 15–20 business days
South America USD $50.00 15–20 business days

Shipping fees are displayed at checkout before payment.

Unless otherwise stated, shipping charges are applied once per order.

We work with carriers including USPS, UPS, FedEx, and other domestic or international logistics partners depending on the shipping destination, warehouse location, and available service.

5. DELIVERY TIMES

Estimated delivery times begin from the date the order is shipped, not from the date the order is placed.

Order processing time is not included in the estimated transit time. Please allow approximately 1–2 additional business days for processing.

All delivery times are estimates and are not guaranteed.

Delivery may take longer due to circumstances outside our reasonable control, including:

  • Customs clearance

  • Public holidays

  • Peak shipping periods

  • Severe weather

  • Carrier disruptions

  • Transportation delays

  • Remote delivery locations

  • Other unforeseen logistics events

For international shipments, including U.S. orders fulfilled from overseas inventory, customs clearance time is not included in the estimated transit time.

6. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and, where available, a link to track your package.

You may also be able to view your order status by logging in to your Ticktype account.

Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active or update in the carrier’s system.

7. CUSTOMS, DUTIES, AND IMPORT CHARGES

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or region.

This may also apply to orders delivered to the United States when the customer selects inventory fulfilled from an overseas or non-U.S. warehouse.

Unless otherwise stated or collected during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer.

Ticktype does not control customs authorities or the amount of duties, taxes, or other import-related charges that may be assessed.

Customs clearance may also result in additional delivery time.

8. DAMAGED PACKAGES OR PRODUCTS

We take reasonable care when preparing and packaging every order.

If your package appears visibly damaged at the time of delivery, please refuse delivery where reasonably possible and contact us as soon as possible at Support_sales@ticktype.com.

If you have already accepted the package and later discover shipping-related damage, please contact us as soon as reasonably possible, preferably within 48 hours of delivery.

To help us review the issue, please provide where available:

  • Your order number

  • Photos of the outer shipping box

  • Photos of the shipping label

  • Photos or videos showing the damaged product

  • Photos of any visible damage to the internal packaging

We will review the information provided and determine an appropriate resolution in accordance with our policies and applicable law.

9. LOST PACKAGES

If tracking information indicates that a shipment may have been lost in transit, please contact our support team.

We may contact the shipping carrier and initiate an investigation.

If the carrier confirms that the package has been lost, or if we otherwise determine that the shipment has been lost, we will provide an appropriate resolution, which may include a replacement shipment or refund where applicable.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, mailrooms, or other secure delivery locations.

If the package still cannot be located, please contact us so that we can assist with the next steps.

10. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your shipping information carefully before completing your order.

If you discover an error after placing your order, please contact us at Support_sales@ticktype.com as soon as possible.

We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made once the order has entered processing or has been shipped.

Ticktype is not responsible for delays, failed delivery attempts, returned shipments, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply if the customer requests reshipment.

11. MULTIPLE SHIPMENTS

In some cases, products within the same order may be fulfilled from different warehouses or shipped separately.

For example, one item may be available from our U.S. warehouse while another item may only be available from overseas inventory.

If your order is divided into multiple shipments, you may receive more than one tracking number.

Any applicable shipping charges based on the selected inventory location will be shown at checkout before payment.

12. RETURNS AND EXCHANGES

Returns, refunds, exchanges, and warranty-related shipments are subject to our Return, Refund & Warranty Policy.

Please review that policy for information about eligibility requirements, return shipping costs, refunds, exchanges, and warranty service.

13. CONTACT US

If you have any questions about shipping, delivery, tracking, inventory location, or your order, please contact us:

Email: Support_sales@ticktype.com

We typically respond within 1 business day.